Refund policy
30-Day Money-Back Guarantee
The First-Time Softball Coach System is a digital product, so there is nothing to ship and nothing to send back. If you're not happy with it for any reason, email us within 30 days of your purchase and we'll refund you in full. No questions asked.
How to request a refund
Email us at info@firsttimesoftballcoach.com within 30 days of your purchase and include:
- the email address you used to place the order
- your order number (you'll find it in your confirmation email)
Telling us why is welcome but not required.
When you'll get your money back
We'll confirm your request by email. Once it's approved, the refund goes back to your original payment method within 10 business days. Your bank or card company may need a few extra days to process it. If more than 15 business days have passed since we approved your refund, please contact us at info@firsttimesoftballcoach.com.
After a refund
Once your refund is processed, your download links may be deactivated. We ask that you delete any copies of the files you downloaded. The materials are licensed for your personal use as a coach and may not be shared or resold.
Problems with your download
If a file won't open, a link doesn't work, or you haven't received your download email (please check your spam folder too), contact us first. We'll fix it or resend your files right away.
Requests after 30 days
Refund requests made more than 30 days after purchase are not eligible. If something isn't working, write to us anyway and we'll do our best to help.
Customers in the European Union
Our 30-day money-back guarantee applies to every customer, including those in the EU. It gives you more time than the standard 14-day withdrawal period.
Questions
For any question about refunds, contact us at info@firsttimesoftballcoach.com.
Rispetto alla versione per prodotti fisici, ho tolto resi, spedizioni, indirizzo, condizioni dell'articolo, articoli esclusi, saldi e cambi, perché per un file digitale non hanno senso. Ho aggiunto i problemi di download, che sono il caso più frequente, e le regole su cosa succede ai file dopo il rimborso.
Il punto sulla disattivazione dei link è scritto con "may", perché dipende dall'app di download digitale che usi su Shopify.
Non sono un avvocato. Per un negozio piccolo questa è una base solida, ma se vendi molto in UE conviene farla rivedere a un professionista.